Privacy Policy for JL99 App

1 Introduction

jl99 app ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the jl99 app platform, accessible at jl99-app.net and through the jl99 app mobile application. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use our services.

This Privacy Policy applies to all registered users and visitors of jl99 app, including players based in Metro Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines. By registering an account or using any feature of jl99 app, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Personal Data We Collect

jl99 app collects personal data that is necessary to provide our services, verify your identity, process financial transactions, and comply with applicable legal and regulatory requirements. The categories of personal data we collect include:

We do not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID details for KYC purposes), it is handled with additional safeguards.

3 How We Collect Your Data

jl99 app collects personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access jl99 app, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for more details on our use of cookies.
• Third-Party Sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment verification data from payment processors such as GCash and PayMaya. We only receive data from third parties where we have a legitimate basis to do so.
• Publicly Available Sources: In limited circumstances, we may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

4 How We Use Your Personal Data

jl99 app uses your personal data for the following purposes:

• Account Management: Creating and maintaining your jl99 app account, verifying your identity, and managing your account settings and preferences.
• Service Delivery: Providing access to games, processing bets, crediting winnings, and delivering all features of the jl99 app platform.
• Financial Transactions: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and maintaining accurate transaction records.
• Regulatory Compliance: Meeting our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012, including reporting requirements to relevant authorities.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling, enforcing self-exclusion requests, and applying account limits in accordance with our Responsible Gaming Policy.
• Customer Support: Responding to your enquiries, resolving disputes, and improving our support services.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: Analysing usage data to improve the performance, features, and user experience of jl99 app.

We will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent or establishing another lawful basis for processing.

5 Legal Basis for Processing

jl99 app processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing that is necessary to perform our contract with you — including account management, game delivery, and payment processing — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, gaming regulatory requirements, and tax reporting, is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of our legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and certain non-essential cookies is carried out on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Personal Data

jl99 app does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: Financial service providers including GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable regulations.
• Identity Verification Providers: KYC and identity verification service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• Fraud Prevention and Security Partners: Third-party security and fraud detection services that help us protect the platform and our users from fraudulent activity and cybersecurity threats.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where we are required by law to disclose personal data, including in connection with AML reporting obligations.
• Technology and Hosting Providers: Cloud hosting, infrastructure, and technology service providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
• Professional Advisers: Legal, accounting, and compliance advisers who require access to personal data in the course of providing professional services to jl99 app, subject to professional confidentiality obligations.

7 Cookies and Tracking Technologies

jl99 app uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytics data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limits you have set. These improve your experience but are not strictly required.
• Analytics Cookies: Help us understand how users interact with jl99 app — which games are most popular, how long sessions last, and where users encounter difficulties. This data is used in aggregate form to improve the platform.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of jl99 app. For strictly necessary cookies, no consent is required as they are essential to the operation of the platform.

8 Data Retention

jl99 app retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable Philippine regulatory requirements for gaming operators.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AML regulations and tax record-keeping requirements.
• KYC and Identity Verification Documents: Retained for the duration of your account and for a minimum of five (5) years following account closure.
• Customer Support Communications: Retained for a period of three (3) years from the date of the communication, or longer where the communication relates to an unresolved dispute.
• Technical and Usage Data: Retained for up to two (2) years from collection, unless a longer retention period is required for security or fraud investigation purposes.
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, jl99 app will securely delete or anonymise the data.

9 Your Data Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl99 app:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jl99 app holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jl99 app support using the details in Section 14. We will respond to all verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

10 Children's Privacy

jl99 app is strictly an adult platform. In accordance with Philippine gaming regulations, users must be at least 21 years of age to register and use jl99 app. We do not knowingly collect personal data from individuals under the age of 21.

If jl99 app becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued on an account found to belong to an underage user will be forfeited in accordance with our Terms & Conditions.

11 Security Measures

jl99 app implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jl99 app servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls limiting access to personal data to authorised personnel only.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication options for user accounts.
• Continuous monitoring of platform activity for suspicious behaviour and security incidents.
• Incident response procedures to address data breaches promptly and in accordance with applicable notification requirements.

While jl99 app takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, jl99 app will notify affected users and the National Privacy Commission in accordance with applicable legal requirements.

12 Third-Party Services and Links

jl99 app may integrate with third-party payment processors and service providers as described in Section 6. These third parties operate under their own privacy policies and data protection practices. jl99 app is not responsible for the privacy practices of third-party service providers, though we take reasonable steps to ensure that any third party we engage with maintains appropriate data protection standards.

jl99 app does not include links to external third-party websites within the platform. Any reference to third-party payment providers such as GCash, PayMaya, BPI, BDO, or Metrobank is solely in the context of payment processing services used within jl99 app, and does not constitute an endorsement of those providers' broader services or privacy practices.

13 Changes to This Privacy Policy

jl99 app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes to this Privacy Policy, we will notify registered users via the email address on file or through a prominent notice on the jl99 app platform.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how jl99 app protects your personal data.

Your continued use of jl99 app following notification of changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using jl99 app and may request account closure by contacting our support team.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jl99 app handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us through the live chat feature available within the jl99 app platform, or by writing to us at:

For general platform information and frequently asked questions, visit our FAQ page. For information about responsible gaming tools and support resources, visit our Responsible Gaming page.

If you wish to lodge a formal complaint about our data practices, you may contact the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.